Terms And Conditions

Contact Us:

Operating Hours:

Delmar & Attalla Pharmacies provide services 24/7 through our branches, as well as home delivery to fulfill customer needs promptly and conveniently.

Credit and Debit Card Usage Terms:

Please read the following usage terms and disclaimer carefully before using your credit/debit card.

All credit and debit cards are accepted.
Payment via Visa machines is available at the branch.
Once completed and confirmed, payments cannot be canceled.
If a refund is requested, the amount will be returned to the original card within 14 days or according to the issuing bank’s policy. In case of delay, please contact your bank.
Customers using the app or website must be reachable via their registered contact numbers.
Cards used for online orders must belong to the user, or the user must have legal authorization from the cardholder to proceed.
Customers are fully responsible for orders placed using credit/debit cards after reviewing our terms.
We are not responsible for incorrect transactions due to inaccurate data entry or data loss caused by factors beyond our control.

Return Policy:

To request a return or cancel an order, please call our hotline at 19955.
For complaints, contact us at Info@delmar-attalla.com.
Returns or exchanges must be made within 14 days from the purchase date on the invoice.
Products must be returned to the same branch where purchased, along with the original invoice.
The Delmar & Attalla barcode label must be intact on the product for exchange processing.
Refrigerated medications (stored between 2°C and 8°C) are non-returnable and non-exchangeable for safety and quality reasons.
All medications must be returned in the condition received.
Certain medicines and cosmetic products cannot be returned or exchanged due to health regulations.
Returned or exchanged items must be in good condition both internally and externally.

Refund Policy:

Returned items will be inspected upon receipt to confirm their condition before initiating a refund.
If approved, the refund will be issued to the original payment method used by the customer.

Shipping Policy:

Shipping charges are determined based on delivery distance and included in the total order amount upon confirmation.
The customer bears all return shipping costs.
Shipping fees are strictly non-refundable.